MTI hi-tech Engineering Becomes Acer’s New Official Service Partner in Ukraine

MTI hi-tech Engineering has been appointed as the new official service partner for the entire range of Acer computing equipment in Ukraine.

This agreement is a continuation of a trusted and reliable partnership and marks the next step in expanding authorization, as the MTI hi-tech Engineering Technical Center already holds official service center status for warranty and post-warranty maintenance of Acer electric transport.

MTI hi-tech Engineering will begin servicing Acer’s new category of equipment on August 12, 2024. The agreement includes comprehensive warranty and post-warranty services, such as diagnostics, repairs, technical maintenance, and replacement of defective components.

---

Benefits for Acer Customers

• Faster Service & Improved Accessibility
  This partnership will enable more customers to access high-quality Acer service while reducing diagnostic and repair times. A well-established system of direct deliveries of original spare parts from the manufacturer and the expansion of the service center network across regions will ensure these improvements.
• Professional Warranty & Post-Warranty Service
  MTI hi-tech Engineering guarantees top-tier warranty and post-warranty services, carried out in compliance with Acer's standards and Ukrainian legislation. Backed by years of experience, the company possesses all necessary resources, including highly skilled personnel and state-of-the-art equipment, to provide these services at the highest level.
• Enhanced Customer Service Quality
  Continuous training of engineers and the implementation of advanced repair methods, such as component-level electronic repairs, ensure service efficiency and reliability. Additionally, a warranty on completed repairs guarantees an extended lifespan for Acer devices.

This approach will ultimately make service access more convenient for Acer customers across Ukraine.

---

Industry Leaders on the Partnership

Ruslan Klepas, Service Manager for Acer in Eastern Europe:
"We are pleased to announce our partnership with MTI hi-tech Engineering as our new service provider. This collaboration opens new opportunities to enhance service quality and meet our customers' needs even more effectively."

Serhii Kozlovskyi, Deputy General Director for Service at MTI:
*"The MTI hi-tech Engineering Technical Center is recognized for high customer service standards and quality repairs. We are thrilled about this partnership, as it proves that a global brand like Acer continues to prioritize service excellence, despite the challenges of today.

We have extensive experience repairing Acer’s full range of products, but this service agreement for Acer laptops marks a new, more comprehensive stage of warranty service for this product category."*

---

About Acer

Founded in 1976, Acer has grown into one of the world’s leading ICT (Information & Communication Technology) companies. The company provides integrated solutions, combining hardware and software innovations to match evolving lifestyles and technological trends. With a team of over 7,700 employees, Acer is dedicated to research, development, marketing, sales, and technical support to bring useful technologies to life.

---

About MTI hi-tech Engineering

MTI hi-tech Engineering is a service center with over 30 years of experience, offering warranty and post-warranty repair services for corporate clients and end consumers. The company specializes in servicing a wide range of computer equipment, peripherals, televisions, generators, power tools, and other electronics—including complex repairs.

MTI hi-tech Engineering has contracts with leading tech manufacturers and has built a nationwide network of service centers in cities with populations over 100,000 residents.

The company guarantees high-quality and reliable repair services, ensuring fast turnaround times as specified by manufacturers, using only original spare parts and state-of-the-art equipment.